Frequently Asked Questions

Coolaroo shade sail are not waterproof. They are specifically designed with breathable HDPE fabric which allows adequate airflow and water to pass through for improved cooling and longevity.

Cleaning is simple:

• Use a mild detergent mixed with water
• Gently scrub with a soft brush or sponge
• Let the solution stand on the fabric for 10 minutes
• Rinse thoroughly with water from a hose
• Allow it to air-dry
• Avoid harsh chemicals or pressure washers, which can damage the fabric

Yes, many customers install them without professional help. You'll need:

• Strong mounting points (posts, walls, or structures)
• Proper fixing and tensioning hardware

Coolaroo provides installation guides to help with planning and set up.

Coolaroo shade sails are designed for outdoor durability, but removing them during severe weather (heavy rain, hail, high winds, or heavy snowfall) is recommended to extend their lifespan.

Coolaroo shade sails are available in the following shapes and sizes across the range:

Ready To Hang Shade Sails:

• Square: 3m x 3m 
• Rectangle: 2.1m x 3.9m
• Triangle: 3m x 3m x 3m

 

HeatShield Shade Sails:

• Square: 3.6m x 3.6m
• Rectangle: 5m x 3m and 3m x 2.5m
• Triangle: 3.6m x 3.6m x 3.6m

 

Commercial Grade Shade Sails: 

• Square: 3m x 3m and 5.4m x 5.4m 
• Rectangle: 5m x 3m
• Triangle: 3m x 3m x 3m

 

Designer Series Shade Sails:

Square: 5.4m x 5.4m 

Rectangle: 5m x 3m

Triangle: 5m x 5m x 5m

Common hardware includes:

• Turnbuckles
• S Hooks
• Pad Eyes
• Snap Hooks
• Mounting Posts

 

While some shade sails require additional fixing hardware to support installation: others come supplied with fixings as a kit such as Commercial Grade Shade Sail Kit.

A shade sail should be tensioned firmly so the fabric is taut with minimal sagging. Proper tension helps prevent flapping, reduces wear, and improves wind resistance. A Coolaroo Shade Sail Tensioner Accessory is available to assist with tensioning your shade sail. 

Coolaroo shade sails are made from UV stabilised HDPE, which is designed to resist fading and damage from the sun. Over many years outdoors, all HDPE fabrics will experience some natural ageing, which can include slight colour change and gradual reduction in material flexibility. 

When attaching a shade sail to your fascia it is important to secure your fascia using a Fascia Support - available through your hardware retailer. This will reduce the amount of force directly on your fascia board and protect the fascia from pulling from its position. See our installation instructions for more detail. 

Shade sails should be installed with the rougher side (usually the hemmed side) facing toward the ground. This will help prevent falling dust and debris getting caught within the coarser knit of the fabric.

To register for your product warranty, complete the Coolaroo Warranty Registration form online.

Please retain your product receipt for proof of purchase.