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At Coolaroo, we design our products to help you enjoy more comfort and style outdoors. Every product is made with care, and we stand behind that quality. Our limited warranty is our way of giving you peace of mind, protecting you against manufacturing defects in materials and workmanship.
Coverage may vary depending on the product, and all items must be used, installed, and cared for according to Coolaroo’s instructions for the warranty to apply.
Looking for a list of our available replacement parts instead? Click here.
If your roller shade hardware or fabric has a covered issue, we will work with you to remedy the situation, which may include sending you a replacement or providing a pro-rated refund based on the age of your shade.
Find your product below for a list of covered components:
Covered Components
Cover Components
Cover Components
Cover Components
Covered Components
Refer to our Warranty & Limitation of Liability for more information on each product.
If your fabric shows signs of UV-related failure during the warranty period, we will provide replacement fabric or a pro-rated refund to help you keep your outdoor space covered.
Covered Components
Refer to our Shade Fabric Product Warranty & Limitation of Liability for more information.
If your shade sail develops a covered defect caused by UV exposure (cracks, splits, tears), we will replace it with a new one or issue a refund, depending on the product type and age. Our goal is to ensure you can continue to enjoy reliable shade in your outdoor area.
Covered Components
Refer to our Warranty & Limitation of Liability for more information on each product.
If your Coolaroo Isabella, Butterfly, or Aurora structure develops a covered defect, we will replace it with a new one or issue a refund. Our goal is to ensure you can continue to enjoy reliable shade and a durable outdoor structure for years to come.
Covered Components:
Refer to our Structures Warranty & Limitation of Liability for more information on each product.
If your Coolaroo Umbrella develops a covered defect, we will replace it with a new one or issue a refund. Our goal is to ensure you can continue to enjoy lasting shade and comfort in your outdoor space.
Covered Components
Refer to our Umbrellas Warranty & Limitation of Liability for more information on each product.
If your Coolaroo Elevated Pet Bed develops a covered defect, we will replace it with a new one or issue a refund. Our goal is to ensure your pet can continue to enjoy a comfortable and durable resting space.
Covered Components
If your Coolaroo Elevated Pet Bed develops a covered defect, we will replace it with a new one or issue a refund.
Covered Components
What’s Not Covered
Our warranty does not cover:
How to File a Warranty Claim
If you ever need to make a warranty claim, we’re here to guide you through it.
GALE Pacific USA, Inc.
5311 77 Center Dr, Ste 150
Charlotte, NC 28217
Please include:
If your product was purchased within the last 90 days, you may be directed to return it through your original retailer. After 90 days, our Coolaroo Customer Service team will work with you directly.
Once we receive your claim, our team will review it and determine the best solution. This may include a repair, replacement, or pro-rated refund. Warranty coverage applies to the original purchaser only and cannot be transferred.
Our goal is to keep you enjoying your space with confidence, knowing we’ll stand behind our products.
If you have any other questions or need extra support, our Coolaroo Customer Service Team is here to make sure you’re taken care of. You can connect with us anytime through our Contact Us page.
DISCLAIMERS
Claim Evaluation & Remedy: GALE Pacific, the parent company of the Coolaroo brand, will evaluate the claim and, at its discretion, repair or replace the defective product or issue a pro-rated refund. Warranty applies only to the original purchaser and is non-transferable.
Limitations & Legal Rights: This limited warranty is the only express warranty offered; all other implied warranties, such as merchantability or fitness for a particular purpose, are disclaimed. GALE Pacific is not liable for incidental or consequential damages, including loss of use, time, or business opportunities. Certain states do not allow the exclusion or limitation of implied warranties or incidental or consequential damages; accordingly, some of the above limitations may not apply to you.
